Contact for jobseekers

The simplest way to get a quick answer to a question is to use our digital assistant, also known as our chatbot. The robot "Fråga" gives you answers to many questions that are common when looking for a job, but you cannot ask questions related to your personal case.

Common questions and answers (in Swedish)

How we process personal data when you chat with our robot

When you call us, you will get a voice-activated voice response. Say what your case is and you will be connected to an employment officer. If the queue time is long, you can choose to be called by us instead.

If you need help with a personal case, you can call or start a chat with an employment officer. To get help with your personal case when you call or chat, you need to log in with e-identification (for example mobile bank ID). You may only contact us in your own case and not for anyone else!

When you call or chat, you can

• get help using our digital services, for example when you need to register
• give notice of a pre-booked meeting you can not attend to
• get answers to questions about programs, training courses and other support
• get information about your ongoing cases with us
• get advice on how to choose a profession, find a job or write a job application.

How we process personal data when you phone us or chat with an employment officer

At a service office, you get help with simpler matters relating to Arbetsförmedlingen. You do not need to make an appointment to visit a service office. In some matters, you sometimes need an appointment with us, therefore, in many locations we have our own offices and other premises where we can meet you.

At Statens Servicecenter’s service offices, you can get help with:

• using Arbetsförmedlingen’s online services
• reporting your activities
  
• use computers for applying for jobs and to write job applications
• filling in and printing out forms and certificates.
  

You do not need to make an appointment to get help at a service office.

What is a service office?

Service office is a collaboration between Arbetsförmedlingenen, the Swedish Pensions Agency (Pensionsmyndigheten), the Swedish Social Insurance Agency (Försäkringskassan), the Tax Agency (Skatteverket) and the State's service centre (Statens servicecenter). At a Statens servicecenter service office, you can get guidance on services from Arbetsförmedlingen, Försäkringskassan, Pensionsmyndigheten and Skatteverket.

Service offices at Statens servicecenter (statenssc.se)